It's where we keep all of our spare question marks, and I'd really appreciate it if you put those back.
I kid. I also totally get the concern that these sorts of changes should be happening on PTR and not live. In an ideal world, they would be. Thing is, the PTR is such a different environment, especially for PvP, that we really don't see the same sort of player behaviors on the test realms that we do on live. There's a lot fewer players, and those that do test aren't worried about getting high ratings as much as they are just trying out new changes.
That makes sense, and we don't really expect players to behave any differently than they do. It just means that, sometimes, issues that crop up on PTR don't extend to live. In this case, we saw the issues cropping up on PTR, but there was a reasonable case to be made that those behaviors wouldn't work on a live environment, where players would care more about their ratings, or the higher pool of players would mean those tactics weren't as successful as often. So, we decided to give Publikumsliebling!
a shot, while also starting to think about what we could do if the issues persisted.
In hindsight, sure, it would have been better if we'd done something else to begin with, instead of making the change a couple weeks into the PvP season. Ultimately, we made a bad call, which is why we're working to make some changes now. Just be aware that making those calls isn't as simple as looking at how things are on the PTR. It can be pretty difficult to decide who to listen to sometimes. :)