Items missing? Password changed? Characters transferred to realms you haven't even heard of? Being asked for an authentication code even though you don't have an Authenticator? If any of these questions match the ones you're asking yourself right now, your account might be compromised.
Now, don't panic. Blizzard Entertainment's Customer Service teams are here to help you. There is no need to create a trial account to be able to submit an in-game petition, nor are you required to have a friend submit one on your behalf. To restore access to your account as quickly as possible, please visit our Account Recovery page and be prepared to verify your account information.
With the introduction of our new Account Recovery Process, you should no longer be required to try calling or e-mailing our Billing & Account Services department to remove an authenticator that may have been placed on your account without your authorization.
All you will need to do is fill out our new Account Recovery Form: (https://us.battle.net/account/support/secure-computer.html
How does it work?
Consider this your “One-Stop Shop” for reporting a compromised account. We'll ask you a series of questions that only you should know the answers to. After we are confident that you are who you say you are, our automated recovery process will take over and attempt to restore your access to the Battle.net account as soon as possible.
This process will issue a password reset e-mail for the Battle.net account that has been compromised as well as create a service ticket (petition) to have an investigation initiated. You will be unable to view this ticket when logged into the game, you should, however, receive a message to your e-mail address containing your ticket number and other information.
What do I do after I fill out the Webform?
- Check your e-mail account for two e-mail messages: one to reset your password and one containing your service ticket information.
- Consider adding a Battle.net Authenticator to protect the account: (http://us.blizzard.com/support/article/26552).
- Take a deep breath... Our customer service team will do the rest.